Legal

Privacy Policy

At Reflect IT Service LLC, we take your privacy seriously. This policy explains what we collect, why we collect it, how we use it, and the choices you have.

Last updated: February 2024 Applies to: reflectitservice.com Controller: Reflect IT Service LLC

1. Who we are

Controller: Reflect IT Service LLC (New Mexico, USA).
Registered office: 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110, USA.
Website: reflectitservice.com

Services coveredWeb & software development, cloud implementation, technical SEO/SEA, and (where applicable) SaaS tools.
Typical usersBusiness clients, founders, teams, and individuals contacting us for quotes, delivery, or support.

2. Information we collect

We may collect the following categories of personal data:

  • Contact & identity data: name, email address, company name, role, and (if provided) phone number.
  • Project/business data: brief, requirements, timeline, budget range (if provided), messages you send us.
  • Technical & usage data: IP address (may be processed by hosting/analytics), device/browser type, pages visited, referral source, and approximate location derived from IP.
  • Transaction/invoicing data (if applicable): invoicing details needed for billing and accounting.

Data minimisation: We only ask for information that helps us respond to your request, deliver the service, and run the business responsibly.

3. How we use your data

We use personal data for the following purposes:

  • Responding to inquiries: replying to quote requests and questions.
  • Project delivery: scoping, building, testing, deploying, and supporting services you request.
  • Operations & administration: invoicing, record-keeping, and basic project updates.
  • Improving our website: understanding how visitors use our site (when analytics/cookies are enabled).
  • Security & fraud prevention: protecting our website and systems from misuse.

Depending on the context, we rely on one or more of the following legal bases:

  • Contract: to deliver services you request or to take steps before entering a contract.
  • Legitimate interests: to operate our business, secure our systems, and improve our services (balanced against your rights).
  • Consent: for non-essential cookies/analytics and similar tracking where required.
  • Legal obligation: where we must keep certain records (e.g., accounting/tax-related retention).

5. Sharing & processors

We do not sell your personal data. We may share data with essential third-party processors that help us deliver services, for example:

  • Hosting & infrastructure providers: to run and secure the website and environments.
  • Email and communication tools: to respond to your requests and send service messages.
  • Analytics tools (if enabled): to understand site performance and traffic.
  • Payment processors (if applicable): to process payments if we use third-party payment services.

These providers are only given access to what is necessary for their role and are expected to protect your data.

6. Cookies & analytics

Our website may use cookies and similar technologies to improve user experience, provide security features, and measure traffic. Where required, we use a cookie banner to request consent for non-essential cookies.

  • Essential cookies: required for site functionality and security.
  • Analytics cookies (optional): help us understand usage and improve performance (e.g., analytics platforms).
  • Preference cookies (optional): remember your choices (where implemented).

You can manage cookies via your browser settings and (where available) via the cookie banner preferences.

7. Data retention

We keep personal data only as long as necessary for the purposes described above:

  • Inquiry data: kept long enough to handle your request and follow up reasonably.
  • Client/project data: kept for the duration of the project and a reasonable period after for support and record-keeping.
  • Invoicing/accounting records: kept as required by applicable legal or tax obligations.
  • Analytics data: retained according to the configuration of the analytics tool (when enabled).

8. Security

We apply reasonable technical and organisational measures to protect personal data, including access control, updates, and basic hardening. No method of transmission or storage is 100% secure, but we work to reduce risk and respond appropriately to incidents.

9. Your rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (where applicable).
  • Object to or restrict certain processing.
  • Request portability of data (where applicable).
  • Withdraw consent (where we rely on consent, e.g., non-essential cookies).

Privacy rights: If you believe your data has been handled improperly, you may have the right to lodge a complaint with your local data protection authority or the relevant state Attorney General’s office.

10. Contact

For privacy-related questions or requests (access, deletion, correction), contact us:
Email: contact@reflectitservice.com
Address: 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110, USA

11. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Need a quote or want to discuss a project? Send your requirements — we’ll reply with clear next steps.

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