Effective Date: June 01, 2025
At Reflect IT Service, we value customer satisfaction and transparency. Our refund policy is outlined below.
1. IT Support Services
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Annual support packages are refundable within 14 days of purchase if no support session has been initiated.
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After 14 days or if service has been used, refunds are not available.
2. Web Development Services
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Web development projects begin only after client approval of a formal quote.
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Once development work has started, payments are non-refundable unless agreed otherwise in writing.
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If Reflect IT Service cannot fulfill the agreed scope, a partial refund may be issued based on uncompleted milestones.
3. Requesting a Refund
To request a refund, email us at billing@reflectitservice.com with your order number and reason. Requests are reviewed within 5 business days.